Main function in a rapidly changing market environment, enterprises must be invincible, to be based on modern management thinking and means-to-business resources in an effective internal and external integration, customer resource management which is particularly important. However, in the eyes of many people, customer resource management is considered to customer data collection tool, not knowing the good customer support resource management system, the customer can feel the " care in every possible way." Resource management system of enterprise customers to achieve the business customers of information resources management, and it records all of an enterprise customer' s relevant information, but also by sending e-mail to communicate with clients, exchange.

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