IT management training PPT files and industry best practices, as well as the White Paper

ITIL_white.pdf
ITIL内部培训资料－2小时.ppt
培训
....\第一章、服务与服务管理.ppt
....\第七章、IT服务计划管理.ppt
....\第三章、ITIL.ppt
....\第九章、IT服务支持管理.ppt
....\第二章、IT服务管理的演进.ppt
....\第五章、IT服务组织架构及人员管理.ppt
....\第八章、IT服务质量管理.ppt
....\第六章、IT服务管理的战略作用.ppt
....\第十一章、IT应用管理.ppt
....\第十三章、IT服务项目管理.ppt
....\第十二章、IT外包管理.ppt
....\第十五章、IT服务管理实施规划.ppt
....\第十四章、IT服务定价管理.ppt
....\第十章、IT服务提供管理.ppt
....\第四章、IT服务管理生命周期模型.ppt
基于ITIL的全球最佳实践
......................\ch02new－IT服务管理背景.pdf
......................\ch03new－ITIL简介.pdf
......................\ch04new－事件管理.pdf
......................\ch05new－问题管理.pdf
......................\ch06new－配置管理.pdf
......................\ch07new－变更管理.pdf
......................\ch08new－发布管理.pdf
......................\ch09new－服务台.pdf
......................\ch10new－服务级别管理.pdf
......................\ch12new－能力管理.pdf
......................\ch14new－可用性管理.pdf
......................\chapter 1.pdf

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